Frequently Asked Questions

Do you have a question regarding The Walking Dead Supply Drop? We're happy to help. We can only answer questions directly related to The Walking Dead Supply Drop. For any information about The Walking Dead, please visit www.amc.com/shows/the-walking-dead. To find a quick answer to your question, read through our FAQs below.
Q: What is The Walking Dead Supply Drop?
A: The Walking Dead Supply drop is a quarterly subscription service that delivers a box of The Walking Dead collectibles to your doorstep four times a year. When you sign up for a box, you are also signing up for an ongoing subscription plan.
Q: What's in the box?
A: It's a secret! And that's part of the fun. Every box includes an exclusive The Walking Dead t-shirt. In addition to the shirt, the box will include other collectibles sure to thrill any fan of The Walking Dead.
Q: Does the Supply Drop include only Walker merchandise?
A: No, each box includes collectibles featuring a variety of characters from The Walking Dead, not just Walkers.
Q: Is every box for each quarter identical?
A: The contents of every box for each quarter are similar, but not identical. For example, one quarterly box might include a figure from The Walking Dead among other items. The specific character's figure included in each box may vary. We're unable to specify which figure you will receive, and the surprise is part of the fun of a subscription service! As for the shirt, everyone's shirt will be the same. 
Q: When will I receive my Supply Drop?
A: The Supply Drops are delivered four times a year -- in March, June, September and December.
Q: How much is it?
A: The Walking Dead Supply Drop is $49.95 plus shipping and any applicable taxes, billed automatically four times a year based on the date you signed up for the subscription service.
Q: When will I be charged?
A: You will be charged $49.95 plus shipping and any applicable taxes on the first day you sign up for the subscription, then you will be billed automatically four times a year. After your first payment, regularly scheduled subscription charges will take place every quarter, on the first day of March, June, September, and December. For example, if you signed up on February 3, 2018, your first charge would be processed at the time of checkout on February 3, 2018 for the March box. Then you would be on the regular payment schedule thereafter. Your second charge would occur on June 1st, 2018 for the June box. Your third charge would occur September 1st, 2018 for the September box, and so on.
Q: How can I pay for my Supply Drop?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, and AmazonPay. We're sorry, but we can't accept checks or money orders.
Q: What currency will I be charged in?
A: All orders for The Walking Dead Supply Drop are processed in U.S. dollars.
Q: How secure is my order?
A: We use the latest SSL encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.
Q: Do I need to come back to the site to order my next Supply Drop?
A: Nope! This is a recurring subscription service. When you sign up, you're charged for your first box. Then, every three months, you're charged again automatically for the next box.
Q: Can I return my Supply Drop?
A: We don't accept returns, but if any of your items are damaged or missing please contact us and we'll gladly replace it.
If you've cancelled your plan and want a refund for an order that you've paid for but that has not yet already shipped, contact us and we can help you with that.
Q: What if my shipping box is damaged?
A: Shipping boxes are designed to protect the products inside and are not made as collectibles or for display. We expect shipping boxes to endure some wear and tear during the shipping process, that is what they are created for. Replacements for damaged shipping boxes are not available.
Q: Can I cancel my subscription?
A: Yes, you can cancel your subscription at any time. When you cancel, you will no longer be billed automatically in the future. Of course, any boxes you have already paid for will still be delivered to you.
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